Thank you for shopping at Def Tees! We strive to provide you with high-quality products and exceptional customer service. However, we understand that there may be instances where you need to return or exchange an item. This Returns Policy outlines our guidelines and procedures to ensure a smooth and hassle-free experience.
Eligibility for Returns and Exchanges:
- To be eligible for a return or exchange, the item(s) must be unused, unworn, and in the same condition as when you received them.
- Customized or personalized items, such as those with custom prints or designs, are exempt from returns unless they are defective or damaged.
- Returns or exchanges must be initiated within 30 days of the original purchase date.
- If you wish to return an item, please contact our customer support team within the specified time frame at [insert contact information]. Provide your order number and details about the item(s) you want to return.
- Our customer support team will guide you through the return process, providing you with a return authorization number (RMA) and further instructions.
- Pack the item(s) securely in the original packaging or a suitable alternative and include the RMA number.
- Send the package to the address provided by our customer support team. Please note that the cost of return shipping will be your responsibility unless the return is due to our error.
- Once we receive your returned item(s), we will inspect them to ensure they meet our eligibility criteria.
- If approved, we will process your refund using the original payment method within 5 business days.
- Please note that shipping fees and any applicable taxes or duties paid at the time of purchase are non-refundable.
- If you wish to exchange an item for a different size, color, or design, please follow the returns process outlined above.
- Once your return is received and approved, we will issue a refund for the returned item(s) and notify you via email.
- To purchase the desired item, please place a new order on our website.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer support team immediately. Provide your order number and details about the issue.
- We will arrange for the return or replacement of the item(s) at our expense.
- In the case of a defective item, we may request photos or additional information to assess the problem.
- The following items are non-returnable unless they are damaged or defective: custom-made or personalized items, final sale items, and items purchased during promotional events or clearance sales.
- If you have any questions or need further assistance regarding returns or exchanges, please don’t hesitate to contact our friendly customer support team at firstname.lastname@example.org. We are here to help!
Please note that this Returns Policy applies only to purchases made directly from Def Tees. If you have purchased our products through a third-party retailer, please refer to their respective returns policy.
Def Tees reserves the right to update or modify this Returns Policy at any time without prior notice. Please review this page periodically for any changes.
Last updated: 05/19/2023